Return Policy

Last updated: November 8, 2026

We want you to love your Zogner brush. If it isn't right for you, you can return it.

1. 30-day returns

You can return a product bought on zogner.com within 30 days of delivery. To be eligible, the product must be complete, with all accessories and the original packaging. Because this is a personal skincare device, please clean it before sending it back.

Bought on Amazon or another marketplace? Please return it through that marketplace under its return rules.

2. How to start a return

1. Email info@zogner.com or use our contact form with your order number (it starts with 100-) and the reason for the return.
2. We'll reply within 2 business days with return instructions and the address to ship to.
3. Pack the product securely and ship it back. Keep your tracking number.

3. Return shipping

If the product arrived damaged, is defective, or we sent the wrong item, we pay for return shipping. For other returns, such as a change of mind, return shipping is your responsibility.

4. Refunds

Once we receive and inspect the return, we refund the full purchase price to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to show it.

5. Damaged, defective, or wrong items

If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund at no cost to you. Problems that show up later are covered by our 12-month limited warranty.

6. Contact

Smart Choice Trading LLC, 16485 Collins Ave, 1534, Sunny Isles Beach, FL 33160, USA
Email: info@zogner.com · Contact form